Delivery, Orders & Returns

Everything you need to know about getting your Aura order to your door. We're based in Chelmsford, Essex, and every order is packed and dispatched from the UK.

UK Delivery

Do you offer free delivery?
Yes. UK orders over £40 ship free, usually arriving within 3 working days.

How much is delivery under £40?
Most UK orders ship from £3.99, with next working day options available. Deliveries to Northern Ireland, the Isles of Scilly and the Scottish Highlands and Islands cost a little more. You'll always see the exact price at checkout before you pay.

When will my order be dispatched?
Orders placed before 3pm on a working day are processed the same day. Orders placed after 3pm, or at the weekend, are processed on the next working day. We don't deliver at weekends, so an order placed after 3pm on Friday is dispatched on Monday and usually arrives by Tuesday.

How can I track my order?
We email your tracking link as soon as your order is dispatched. If you can't find it, check your junk folder or contact us and we'll resend it.

I missed my delivery. What happens now?
The courier will usually leave a card and try again. If they can't deliver, the parcel comes back to us. If an order is returned because of failed delivery attempts or an incorrect address, we'll refund the order total minus shipping and administration costs, or a further delivery charge will apply to send it out again.

International Delivery

Do you deliver outside the UK?
Yes, to many countries across Europe and beyond, with rates from £14. Some countries have a minimum order of £150 to meet customs requirements. If your country isn't available at checkout, contact us for a custom shipping price.

Will I pay customs charges?
Import duties and customs charges are not included in our prices and are the customer's responsibility. If they aren't paid and the parcel is returned to us, an administration fee will be charged.

Orders and Payment

How can I pay?
We accept Visa, Mastercard, Maestro, PayPal, Apple Pay, Google Pay and Shop Pay.

Can I change my order?
If it hasn't been dispatched yet, yes. Contact us as soon as you can. Once an order has left us, we can't change it.

How do I use a discount code?
Enter it at checkout and it will be applied to your order. Join the Aura VIP list at the bottom of any page for 10% off your first order.

Returns and Refunds

Can I return an item?
Yes. You can cancel and return sealed, unopened items within 14 days of receiving them. For hygiene and product safety reasons, we can't accept opened supplements unless they are faulty, damaged or not as described.

My order arrived damaged or incorrect. What should I do?
We're sorry. Email info@auranutrition.com with your order number, a short description and a photo, and we'll put it right with a replacement or refund.

How do I start a return?
Email us with your name, order number, the product and the reason for your return. We'll send you return instructions. Please don't post items back without contacting us first.

When will I get my refund?
Once we've received and checked your return, we'll let you know and refund approved returns to your original payment method within 14 days.

For full details, see our Shipping Policy and Refund Policy. Any questions? Get in touch.