Frequently Asked Questions

Delivery

1. How much does delivery cost?

Here are our delivery rates:

Region

Cost

Domestic - UK (under 2kg)

£3.99

Domestic - UK (over 2kg)

£6.80

Europe

From £18.00

North America

From £28.00

 

Can't see your country above? Email us and we'll create a custom shipping price for you. info@auraherbs.co.uk

2. Do you offer free shipping?

Of course! Orders over £30.00 in the UK get free shipping.

3. How long does delivery take?

In the UK, parcels are sent by DPD, you should expect your delivery within 2-3 days. 

Parcels weighing above 2kg are upgraded to a next day service by DPD courier service. This is approximately 7 boxes of tea.

4. How can I track my order?

If you haven't received a tracking notification by email or text, please email us and we'll resend it to you.

5. I bought something by mistake, can I return it to you?

Yes no problem, as long as the products are unopened and in the original sold condition. We offer a 14 days returns policy from the day you receive it.

Please contact our customer care team for a returns label.

6. I missed the delivery, what can I do?

Don't worry, DPD will leave you a card and attempt to deliver again in a few days. If they are unable to deliver, they will send it back to our headquarters. If it comes back to us then an additional delivery charge will be applicable to send it back out.

Products

1. Are your products vegan friendly?

Yes absolutely, we only use plant-based products and we will never used animal products.

2. Do your ingredients include added sugars, flavours or colours?

Nope, zilch. All of our products are made with natural ingredients. We use great quality ingredients to make products that do good for you and the environment.

3. Does Aura tea contain any caffeine?

Some teas will contain Oolong or Jasmine tea leaves which naturally contain caffeine. All ingredients are listed on product pages so you can check before purchasing.

4. Are your teas gluten, dairy, nut free?

We don't use any gluten, dairy or nut based products in any of our products.

Ordering

1. I forgot something, can I amend something?

If the order has not been dispatched yet, yes you can! Please contact our customer care team to amend this. If the order has already been dispatched, then we're afraid we cannot make any changes.

2. How do I use the discount code?

You can add the discount code at checkout and it will be applied to the order.

3. How do I make payment?

At checkout, you'll be able to pay by credit or debit card via our website.

4. I want to distribute your products, how can I do this?

We offer great distribution opportunities, please visit this page for more information.

5. I'm a herbalist/practitioner, can I order for my clients?

Absolutely, please contact Steve to set up a practitioner account stephen@phoenixmd.co.uk